Return and Refund Policy
Date: June 12, 2023
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To request a return, access "My Account" in the footer of sullysrideshop.com and sign in. From there, find your order and submit your return for review.
Alternatively, you can contact us at admin@sullysrideshop.com. Please note that returns will need to be sent to the following address: 815 N 8th St, Sheboygan, WI 53081
If your return is accepted, you'll receive a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at admin@sullysrideshop.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on items marked "FINAL SALE" or gift cards.
Helmet Returns: Returned helmets must be in brand new condition, clean interior and exterior, with visor cling still attached to the shield. The return must include all the original tags and documentation that came with the helmet. The helmet must include the original packing materials that came inside the helmet box. The helmet box must be in original condition and not used as a shipping box.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return and you haven't seen the refund, please contact us at admin@sullysrideshop.com.
